92co Privacy Policy

1.Introduction

92co ("we," "us," "the Platform," "92co") operates the online casino and sports betting platform accessible at 92co.org, serving English-speaking players primarily based in Pakistan. We are committed to protecting the privacy and personal data of every player who interacts with our platform.

This Privacy Policy ("Policy") describes what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you have in relation to your data. This Policy applies to all 92co services, including the casino lobby, sports betting sportsbook, live dealer products, and the PKR cashier. It should be read together with our Terms & Conditions.

By creating a 92co account or using the platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2.Data We Collect

92co collects personal data through several channels, including direct submission at registration, automatic technical collection during platform use, and from third-party verification providers. The categories of data we collect include:

We do not collect special categories of sensitive personal data (such as biometric data for identification purposes beyond standard KYC photo verification, health data, or political opinions) unless this is strictly required by law or regulatory obligation.

3.How We Use Your Data

92co processes your personal data only for specified, legitimate purposes. The primary purposes for which we use your data are:

• Account management — creating, maintaining, and securing your 92co player account
• Identity verification (KYC) — verifying your age (18+) and identity in compliance with anti-money laundering obligations
• Transaction processing — processing PKR deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and executing withdrawal requests
• Platform delivery — enabling you to access casino games, sports betting markets, and live dealer tables
• Fraud prevention & security — detecting, investigating, and preventing fraudulent transactions, account abuse, and money laundering
• Customer support — responding to your queries, complaints, and support requests via live chat or email
• Responsible gaming compliance — monitoring gameplay patterns to identify problem gambling indicators and enforcing self-exclusion requests
• Marketing communications — sending promotional offers, bonus notifications, and platform updates to players who have not opted out (you may withdraw consent at any time via account settings)
• Legal compliance — meeting obligations under applicable law, regulatory requirements, and court orders

4.Legal Basis for Processing

92co processes your personal data on the following legal bases:

• Contract performance — processing necessary to deliver the 92co services you have contracted for, including operating your account, processing transactions, and providing access to games
• Legal obligation — processing required by applicable law, including anti-money laundering (AML) regulations, age verification requirements, and responses to lawful regulatory or law enforcement requests
• Legitimate interests — fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights and freedoms
• Consent — marketing communications and non-essential cookie use, where you have provided explicit consent that you may withdraw at any time without affecting other processing

5.Data Sharing & Disclosure

92co does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data necessary to process your deposits and withdrawals
• Identity verification providers — third-party KYC service providers who verify your identity documents on our behalf; these providers are contractually bound to process your data only as directed by 92co
• Game software providers — casino and sports betting game providers receive limited technical data (e.g. session tokens, game round IDs) necessary to operate their games within the 92co platform; they do not receive your full identity or financial profile
• Regulatory & law enforcement authorities — we may disclose personal data where required by applicable law, court order, or formal request from a competent regulatory or law enforcement authority
• Fraud prevention agencies — where we have reasonable grounds to suspect fraudulent activity, money laundering, or platform abuse, relevant data may be shared with specialist fraud prevention services

All third-party processors are subject to contractual data processing agreements that require them to maintain appropriate security standards and process your data only as instructed by 92co.

6.Payment Data

92co takes the security of your financial data with the utmost seriousness. When you make a deposit via JazzCash or Easypaisa, 92co receives confirmation of the transaction from the payment processor but does not store your full mobile wallet credentials or bank account passwords on our systems.

Bank account and mobile wallet details provided for withdrawal purposes are stored in encrypted form and used solely to process withdrawal requests to accounts verified in your name. 92co operates a strict policy of withdrawals to verified own-name accounts only — third-party withdrawals are prohibited regardless of circumstance. All payment data is transmitted over SSL/TLS encrypted connections.

7.Cookies & Tracking Technologies

92co uses cookies and similar tracking technologies to operate the platform and improve user experience. The types of cookies we use are:

• Essential cookies — required for login session management, security tokens, and basic platform functionality; these cannot be disabled without impairing your ability to use 92co
• Functional cookies — remember your preferences such as language settings and game lobby filters across sessions
• Analytics cookies — aggregate, anonymised data about how players navigate the platform, used to improve design and performance; no individual player is identified in analytics reports
• Marketing cookies — used only where you have consented; help us understand which promotional channels are effective and enable relevant offers to be shown to you

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play games or make transactions on 92co.

8.Data Retention

92co retains your personal data for as long as your account is active and for a minimum period thereafter as required by applicable law and our regulatory obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML obligations
• Transaction records — retained for a minimum of five (5) years from the date of each transaction
• KYC documents — retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later
• Support communications — retained for three (3) years from the date of the last communication
• Technical and usage logs — retained for twelve (12) months and then anonymised or deleted

Where data is no longer required for any lawful purpose, 92co will securely delete or anonymise it.

9.Your Rights

As a player on the 92co platform, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data 92co holds about you
• Right to rectification — you may request correction of inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data where there is no lawful basis for continued processing; note that AML and regulatory obligations may require us to retain certain data regardless
• Right to restrict processing — you may request that we limit the processing of your data in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format where technically feasible
• Right to withdraw consent — where processing is based on consent (e.g. marketing emails), you may withdraw consent at any time via your account settings
• Right to object — you may object to processing based on legitimate interests, including direct marketing

To exercise any of these rights, contact 92co at the address in Section 14. We will respond to verified requests within 30 days. Identity verification may be required before actioning data requests.

10.Data Security

92co implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 92co servers
• Encryption at rest for sensitive stored data including identity documents and financial records
• Two-factor authentication (SMS OTP) for player account logins on new devices
• Role-based access controls restricting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the 92co platform infrastructure

Notwithstanding these measures, no internet transmission or electronic storage is completely secure. If you have reason to believe your 92co account has been compromised, please contact support immediately via live chat and change your password through the Forgot Password mechanism.

11.Children's Privacy

92co strictly does not provide services to any person under the age of 18. We do not knowingly collect personal data from children. If 92co becomes aware that a minor has created an account or provided personal data, that account will be closed immediately and all associated data will be deleted promptly. If you believe a minor has accessed the 92co platform, please notify us immediately at the contact details in Section 14.

12.Third-Party Services

The 92co platform integrates third-party game software from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Play'n GO, and others. These providers operate under their own privacy frameworks and are independent data controllers for data processed within their game environments. 92co is not responsible for the privacy practices of third-party game software providers, payment processors, or any external service whose link may appear in the context of platform use.

92co does not include social media login integrations, third-party advertising networks serving behavioural ads to Pakistani users, or analytics platforms that share individual-level user data with external parties.

13.Updates to This Policy

92co reserves the right to update this Privacy Policy at any time to reflect changes in law, regulation, platform functionality, or data processing practices. Material changes will be communicated to registered players via their registered mobile number or email address at least seven (7) days prior to taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Continued use of the 92co platform after any update constitutes acceptance of the revised Policy.

14.Contact Us

For any questions, data access requests, or privacy concerns relating to the 92co platform, please contact our Data Protection team: